As COVID-19 hits aviation industry, Scoot offers refund options to customers

Photo courtesy: Wikimedia
Photo courtesy: Wikimedia

The low-cost arm of the Singapore Airlines Group, Scoot is offering its customers a self-service refund option on its website for bookings made on or before 15 March 2020, for travel dates until 31 May 2020. 

Scoot released a statement on Tuesday announcing the enhancement of the “Manage My Booking” portal on their website to include a self-service refund button, which will allow customers to submit their refund requests online at their convenience. 

The refunds, in the form of Scoot travel vouchers, will be processed within 30 business days. Customers who booked their flights through third-party booking channels or travel agencies have been advised by the airline to contact the relevant channel or agents for assistance.

Also read: SIA and Scoot offer flexible rebooking for customers amid COVID-19 travel cancellations

Scoot has also decided to extend a one-time free date change for all bookings made on their website, mobile app or WeChat mini booking site between 15 March and 31 May 2020, though fare difference may apply. For these bookings, the one-time free date change can be utilised up to four hours before scheduled flight departure time, for travel up till 31 March 2021.

These new policies “will support Scoot customers with the flexibility to defer or change their travel plans in view of the current situation, which is unprecedented and has been developing very quickly”, said the airline in its statement.