DBS Singapore digital banking disrupted… again; bank cites high traffic volume

Customers of DBS Singapore experienced intermittent outage today, while trying to access digital banking services. A social media response from the bank attributed this to “high login traffic volume”. Today’s intermittent DBS outage follows the daylong outage experienced by DBS users on March 29, a disruption that brought forth an apology from the bank’s chairman and CEO.

The bank cited the traffic volume today in response to user comments on the Facebook page of DBS Singapore, where customers said that they could not access mobile banking services, including the bank’s PayLah! and iBanking mobile apps. Some users had trouble even with ATM cash withdrawal and with the Paywave feature on their DBS cards.

DBS Singapore also suffered a daylong outage on March 29, 2023, and the bank set up a special committee to look into it. Photo courtesy: dbs.com

The outage was reported by about noon, local time, on the outage tracker website Downdetector. DBS replied to one of the user comments, saying that the bank was “currently experiencing intermittence”. It added:  “We seek your kind patience to try again later due to high login traffic volume.”

The daylong DBS outage in March was considered so serious that the bank set up a special committee to investigate the reason. Also, DBS Group shares saw a slight drop of 1.7 per cent a day after the nine-hour outage.

Two days later, at the bank’s annual general meeting on March 31, DBS chairman Peter Seah said that the bank would have external experts look into this outage.

DBS had experienced yet another previous outage, in November 2021, and that disruption had lasted for two days. It was seen as a “serious disruption” by the Monetary Authority of Singapore (MAS).