United Kingdom-based consultancy company Skytrax released its latest ranking of the best airports in the world, with Singapore’s acclaimed Changi Airport losing the top spot for the first time in nearly 10 years.
Changi Airport did win the award for the World's Best Airport Staff Service, with Tokyo Haneda Airport in second, ahead of Incheon International Airport in third place.
"The Awards for Best Airport Staff service recognise the combined Quality of Staff service (attitude, friendliness, efficiency) delivered across front-line positions at an airport. It includes staff working for customer help/info counters, Immigration and Security staff, shops, food & beverage outlets – all customer facing staff," an official statement read.
India’s Indira Gandhi International Airport in Delhi also managed to climb five spots to end up at 45 in a year that has been marred with challenges for airlines and airports across the world.
Hamad International Airport in Doha, Qatar was named the best airport overall.
"The 2021 World Airport Awards recognise the efforts of global airports in adapting and meeting the challenges of the COVID-19 pandemic. The past 18 months have been the most challenging and financially difficult period ever experienced by the world air transport industry," Skytrax said.