More services available online for vehicle owners: LTA

In line with Singapore’s Smart Nation drive, the Land Transport Authority (LTA) will be providing vehicle owners with a more seamless and secure access to vehicle services online.

Vehicle owners will enjoy the flexibility to perform a wider range of vehicle-related transactions via the One.Motoring website ( 

These transactions can be done anytime and anywhere, bringing greater convenience to the public while enhancing LTA’s operational efficiency.

From November 26 onwards, vehicle owners will be able to use SingPass/CorpPass 2-Factor Authentication (2FA) for four new digital services on the One.Motoring website. They are: transfer of vehicle ownership; transfer of PARF/COE rebates; transfer of Temporary Certificate of Entitlement (TCOE); and vehicle deregistration. 

Photo: Connected to India
Photo: Connected to India

LTA has also set up more digital kiosks at the e-lobby of its Sin Ming Office. Service ambassadors are present to guide users who may require assistance.

In addition, hardcopy letters – except for summonses – will be replaced with e-notifications via SMS and e-letters sent to the user’s One.Motoring account. The aim is to provide the vehicle owners with more timely updates.

These will alert vehicle owners to follow up on specific transactions, or update them on the status of recent transactions. For instance, when it is time to renew a vehicle’s road tax, owners will receive an SMS alert to log on to the One.Motoring website using SingPass/CorpPass 2FA to retrieve his/her e-letters and to complete the transaction.

To allow vehicle owners to adapt to the new system, LTA will provide a six-month transition period from November 2018. During this period of time, hardcopy letters will continue to be sent to owners’ addresses alongside e-notifications via SMS and e-letters.

All vehicle owners with SingPass/CorpPass will receive a one-time hardcopy letter informing them of the shift to e-notifications before the start of the transition period. Those who prefer to continue receiving hardcopy letters beyond the transition period will have the option to do so.

Owners of foreign-registered cars and motorcycles can also apply online for a Vehicle Entry Permit (VEP) via the One.Motoring website before entering Singapore.

Once their applications have been approved, they may collect and make payment for their VEP/Autopass Cards at LTA’s offices at Woodlands and Tuas Checkpoints.

This new digital service is expected to improve convenience for users and reduce waiting time at LTA’s offices.

More features, such as online updating of vehicle insurance records, as well as online payment and delivery of VEP/Autopass cards will be rolled out next year.