Changi Airport claims world’s best airport award for 7th year straight

Changi Airport Singapore has been voted by air travellers as the World’s Best Airport for the seventh consecutive year.

This is the tenth time in the 20 year history of the World Airport Awards that Changi Airport Singapore has been named the World’s Best Airport, Changi Airport Group (CAG) said in a press release. It is also repeat winner of the award for the Best Airport Leisure Amenities. 

“This achievement was made possible by the strong support from our airport partners. At Changi, we are fortunate to have a large community of immensely dedicated and passionate airport workers who strive to deliver the best experiences to our passengers every single day," said Mr Lee Seow Hiang, Chief Executive Officer of CAG.

"As we launch our newest icon Jewel Changi Airport next month (April 2019), we look forward to sharing with passengers and airport visitors the unique Changi Experience in a new way, with an expanded range of world-class facilities, offerings and experiences,” he added.

Changi Airport Singapore. Photo: Connected to India
Changi Airport Singapore. Photo: Connected to India

Mr Edward Plaisted, CEO of Skytrax said: “Changi Airport is very focussed on continually improving the customer’s airport experience and innovating with new product and service features. Winning this award as the World’s Best Airport is a very clear recognition of the team effort amongst all staff at the airport who contribute to Changi Airport’s success.”

Changi Airport also won the awards for the World’s Best Airport Leisure Amenities, and the Best Airport in Asia.

The top 10 rankings for the World’s Best Airport Award in 2019:

1. Singapore Changi Airport
2. Tokyo International Airport (Haneda)
3. Incheon International Airport
4. Hamad International Airport(Doha)
5. Hong Kong International Airport
6. Central Japan International Airport
7. Munich Airpor
8. London Heathrow Airport
9. Narita International Airport
10. Zurich Airport

The World Airport Awards are based on 13.5 million survey questionnaires completed by over 100 nationalities of airport customers during the six-month survey period. The survey evaluated the customer experience across airport service and product key performance indicators. These include check-in, arrivals, transfers, shopping, security / immigration through to departure at the gate.