For the convenience of the commuters, SMRT will update the train arrival timings in real-time to include the recovery time while rail engineers fix faults. It will also display the crowd levels at the platforms of the stations.
Making this announcement on Facebook, SMRT said, “We are enhancing our SMRTConnect Mobile app to provide commuters with real-time travel information to help plan journeys.”
It added, “Train arrival timings will include the time required for our rail engineers to fix the fault and recover service, as well as crowd levels at station platforms.”
The enhancements to its SMRTConnect Mobile app will be rolled out in three phases starting next month.
In addition to this, commuters will also be able to see how many trains they may have to wait for before they can board and, at a later phase, which station platform doors they can wait at to get into a less crowded carriage.
Further, SMRT will be tapping into real-time information such as fare gate data, Wi-Fi access points, train capacity data and closed-circuit television feeds to gather more accurate information on crowd levels.
SMRT has not updated information regarding various train disruptions on its social media channels during November. This prompted criticism from some commuters about lack of real-time information.
There have been five incidents during November involving train delays or track faults that were highlighted by commuters and reported by the media, but not announced on SMRT’s social media platforms.