Following negative feedback from customers, Singapore Airlines has removed the auto inclusion of travel insurance on its website.
The online booking feature was introduced last year, and it automatically includes travel insurance unless customers selects the "opt-out" option.
Singapore Airlines has since received complaints from customers that the auto inclusion of travel insurance was not obvious – it could only be seen in the payment summary page page if they clicked on “more details."
The national carrier said in a statement that they had “taken customer feedback into account,” and amended the booking flow on their website. Travel insurance will not be offered as an "opt-in" rather than "opt-out" feature.
Earlier in January, Singapore Airlines backpedaled on its decision to charge some passengers credit card service fees for flights departing from Changi Airport. The fee would be 1.3 per cent of the total fare amount – capped at S$50 – for the airline’s lowest tier tickets, Economy Lite.