Online shoppers can now designate specific 7-Eleven stores to collect their Lazada parcels from.
E-commerce site Lazada, convenience store chain 7-Eleven and logistics provider Ninja Van have partnered up to solve the problem of shoppers being not at home when parcels arrive.
The partnership is set to form the largest network of e-commerce parcel collection points in Singapore, Todayonline said in a report on October 18.
The service has been made available to all Lazada customers from Thursday 6pm. Customers simply have to select their preferred collection point upon check-out.
Moreover, delivery will be free, as opposed to paying S$1.49 for normal and S$2.99 for express drop-off at their homes.
The new collection service will be available at 159 convenience stores for a start. It will then be progressively rolled out to close to 350 participating stores by the end of this year, the three companies said in a press statement.
Parcels need to be under 80 centimetres — width, height and length combined – to qualify for the service. There is also a cap of five kilogrammes for weight.
Crispian Leong, 7-Eleven Singapore’s head of marketing, said the service will be “an added convenience to consumers’ daily lives and online shopping habits”. This is because the number of single and dual resident households in Singapore is rising. In addition, not every household has a helper or family member at home to receive a parcel.
“Most (people) are working during the day, and many may not find it convenient to receive parcels at their office,” he added.
Many condominiums also have tight security, and Housing and Development Board and private apartments often may not have a place to safely stow items. “We do encounter a substantial number of failed deliveries, which is disruptive for not only our customers, but (also for) sellers and delivery companies,” said Mr Ray Chou, Ninja Van Singapore’s country head. “With this wide network for self-service collection points, customers now have the hassle-free option of collecting their parcels at their convenience.”