Low-cost airline Scoot on Monday announced the removal of payment processing fees across the globe for all bookings made on its direct channels.
In addition, Scoot currently offers a wide range of payment options across its network of 67 cities in 17 countries and territories. This includes global payment methods such as Apple Pay, credit cards (American Express, JCB, MasterCard, UnionPay, Visa), Google Pay and PayPal, and local payment methods such as AXS and PayNow for customers in Singapore, POLi for customers in Australia, WeChat Pay and Alipay for customers in China, DragonPay for customers in the Philippines, Konbini for customers in Japan, and Momo for customers in Vietnam.
“As we expanded globally and heard our customers’ feedback, we took advantage of advances in payment technology to implement many more payment methods to improve our customers’ experience. Now, we are ready to do away with payment processing fees globally,” Lee Lik Hsin, Scoot’s Chief Executive Officer, said.
From March 2018, Scoot has progressively removed payment processing fees in selected markets, beginning with Europe. More recently, in August 2019, the fees for selected local payment methods, including AXS (for customers in Singapore) and Konbini (for customers in Japan), were removed. Momo, an e-wallet and mobile payment app launched end-August 2019 for customers in Vietnam, also has zero payment processing fees.