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Singapore Airlines slips to second in airline ranking, overtaken by Air New Zealand

Singapore Airlines (SIA) has been overtaken by Air New Zealand in the latest best airline ranking, slipping to the second position. 

All Nippon Airways took the third place, continuing its dominance of Japanese aviation, announced in its Airline Excellence Awards its 20 Top Airlines in the World for 2020.

It is followed by Qantas, Cathay Pacific and Emirates. 

Photo: Connected to India
Photo: Connected to India said in a post that to be named in the top twenty, airlines must achieve a seven-star safety rating and demonstrate leadership in innovation for passenger comfort.

The index looked out for a consistent level of service, innovation and staff engagement from each major contender.

“We are looking for leadership and airlines that innovate to make a real difference to the passenger experience particularly in economy class," said Editor-in-Chief Geoffrey Thomas. 

The review site also took into consideration the audited feedback from passengers on its website.

CtoI News Desk
CtoI News Desk – CtoI

Singapore-headquartered online media company targeting Indians Diaspora across Singapore, US, UK and UAE. Connected to India covers developments around NRIs. Cover arts, political, sports, finance, entrepreneurship, business, movies, dramas, entertainment and other stories for and about Indians living abroad.