Singapore Customs warns against impersonation emails

Singapore Customs has released an advisory warning the public on impersonation emails. These mails, which claimed to be sent by Singapore Customs officers, requested the recipients to do one of the following:

- Open an email link or file attachment.
- Transfer a sum of money to accounts belonging to an individual.
- Provide bank account details.
- Provide confidential personal information such as identification numbers, passwords and/or credit card numbers.

Photo courtesy: Wikimedia Commons
Photo courtesy: Wikimedia Commons

Singapore Customs clarified that such emails were not sent by their officers. Singapore Customs does not ask for confidential personal information through emails, and neither do they send official correspondence from personal email accounts such as Gmail, Yahoo, Hotmail or other unofficial email domains.

Hence, Singapore Customs advises members of the public who have received such impersonation emails to do the following:

- Ignore the email and do not follow the sender’s instructions.
- Do not click on any link or open any file attachment(s) in the email as the content may be malicious.
- Do not provide your name, NRIC number, passport details, contact details, bank account or credit card details, or other personal details to the sender.

Members of the public are also advised to contact Singapore Customs at customs_feedback@customs.gov.sg to verify the authenticity of any correspondence you received from Singapore Customs. 

Author
Kareyst Lin
Kareyst Lin – Senior Writer

Kareyst has experience in writing about B2B technology for Computerworld Singapore, MIS Asia and CIO Asia; and on government technology for GCIO Asia. Her pet areas are artificial intelligence, Internet of Things and smart cities - these are fueled by her obsession with sci-fi movies and philosophy of mind. 

Sometimes she writes with light. 

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