As consumers are drawing towards online shopping and expectations have increased for speed, convenience and personalisation of services, companies are facing the challenges of meeting consumer demands at a quicker response time and deliver their products in real-time.
To meet the challenge, FarEye, a logistics management solutions company, has partnered with DHL eCommerce to provide real-time tracking services that promises to enhance its overall customer delivery experience.
FarEye started up in 2013 as a platform for enterprises to optimise and increase productivity in logistics and supply chain. The company developed the world’s first Business Process Management (BPM) engine which streamlined logistics operations by offering an intuitive web interface that instantly responds to both operations and business stakeholders simultaneously.
DHL eCommerce is a division of the world’s leading logistics company Deutsche Post DHL Group. It provides international-standard couriers to the consumers. It supports business processes with mature e-commerce shipping solutions and technology platforms that help enable various online businesses.
Giving his reaction on the partnership, Kushal Nahata, Co-founder and CEO of FarEye, said, “FarEye is an indispensable support system for brands whose focus is enhanced customer experience and complete visibility of their logistics. Our association with DHL e-commerce has been extremely gratifying as we were competing against giants. FarEye is an enterprise grade technology platform and this win is a testimony to our platform’s capability and defined processes.”
Charles Brewer, CEO DHL eCommerce, said, “With eCommerce growing at such a rapid pace we see a fantastic opportunity for high quality solutions that will offer a great customer experience and more choice, convenience and control for online shoppers. FarEye’s platform is scalable, future-oriented and flexible. With FarEye we can deliver ‘delight’ by having complete visibility of the logistics movement and keeping customer informed at every step, ‘real-time’."